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The Certification Coordinator facilitates program operations for APCO Institute products and provides administrative support to ensure accurate scheduling, facilitation and reporting of certification and recertification related activities in accordance with accreditation standards, industry practices and APCO policies.

Reports to: APCO Institute Director

General Description of Essential Job Tasks:

The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.

Facilitates the recertification process for all APCO Institute customers who need to become recertified in any training discipline by:

o Reviewing and approving submitted documentation

o Ensuring that payment has been received

o Responding in a professional and timely manner via phone and/or email to customers who have questions or need assistance during the recertification process.

Processes agency and adjunct instructor upgrades.
Perform operational functions related to APCO Institute programs and products.
Creates reports and dashboards for the APCO certification programs.
Provides customer service and administrative support to Councils, Committees and workgroups
Performs related duties and responsibilities as required
Provides support for other APCO Institute positions, as needed

Minimum Experience Requirements

Excellent oral and written communications skills

Well developed administrative, computer and interpersonal skills

Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint applications

Familiarity with online meeting and collaboration platforms.

Experience managing complex projects with multiple stakeholders

Preferred Qualifications

Education and/or experience working with nonprofit, trade, or professional associations

Experience supporting complex projects with multiple stakeholders

Education and/or experience related to education, training and credentialing activities

Compensation: $19.00 - $21.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach. APCO International is headquartered in Daytona Beach, FL, with an additional office in Alexandria, VA.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

APCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals with disabilities, veterans, or military spouses to apply.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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CERTIFICATION COORDINATOR

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